Frequently Asked Questions

What is SecureSynergy’s Total Protection Plus ?

SecureSynergy Total Protection Plus offers a comprehensive and proven set of security capabilities, all-in-one integrated solution that includes anti-virus, anti-spyware, firewall, browser protection and centralized policy management via the SecureSynergy SecurityCenter.

How do I add on more nodes to my existing account of the Total Protection Plus solutions?

SecureSynergy makes it easy to extend your security with Total Protection Plus. Simply contact your local partner to add more licenses onto your existing subscription. Alternatively, you can log into the SecureSynergy SecurityCenter from http://www.securesynergyonline.com and click on the “My Account” menu to buy more protection. Remember to purchase additional nodes with your existing email address used in the original purchase.

What is the availability of  SiteAdvisor for small businesses - can I buy it as a separate product?

SiteAdvisor has been integrated into the  Total Protection Plus. SiteAdvisor is not available for purchase as a separate stand alone product for corporations.

Does SecureSynergy Total Protection Plus require an Internet connection?

The SecureSynergy Total Protection Plus solutions are Web-based applications that requires at least one system with an Internet connection to act as a relay in order to share the automatic updates with other computers. The scanning service is continuous active even when not connected to the Internet, but an Internet connection is required for updates.

What are the system requirements for SecureSynergy Total Protection Plus?

Please review the System Requirements.

How is SecureSynergy Total Protection Plus installed and deployed?

The SecureSynergy Total Protection Plus solutions can be installed on multiple workstations by an administrator or on a single workstation by an individual user. As the administrator, the standard installation method or advanced installation features can be used. Depending on your needs, an administrator can: Forward the installation URL, received via e-mail, to end-users with these simple instructions:

• Click this URL to install the service.
• Enter your e-mail address when prompted.

For more information on the installation of the SecureSynergy Total Protection Plus solutions. Please review the “How it Works” section.

Upon installation, why does the SecureSynergy Total Protection Plus prompt asks for an email address per user?

The e-mail address is used to identify workstations on your online management reports. Using an e-mail provides a hotlink to the principle user. However, any description may be entered in the field or left blank.

Does SecureSynergy Total Protection Plus automatically uninstall other anti-virus products?

Yes, installing SecureSynergy Managed VirusScan plus AntiSpyware will automatically uninstall the virus scanning products listed below.Please review the Product Guide for in-depth information.

What are the available languages for the Total Protection Plus?

No matter the original language selection, the Total Protection Plus solutions can be configured anytime to have the scanning client as well as the SecurityCenter in the following languages: Chinese (Simplified or Traditional), English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian or Iberian) or Spanish.

Why would I need to access the SecureSynergy SecurityCenter?

And what is policy configuration –does my business need it?

The Total Protection Plus solutions are preconfigured to install with immediate protection against viruses, unwanted spyware programs and hacker attacks. This is a perfect solution for companies that lack the security knowledge to implement and manage a trusted security product. With the on-access scanning, SecureSynergy immediate scans and blocks security threats for all your systems. However, should your system administrators want to customize specific security policies within your business, SecureSynergy provides policy configuration from our SecurityCenter’s centralized management console. SecureSynergy makes it easy to schedule on–demand virus scans, set folder scan exclusions, create and manage groups of user – all simply from our Web-based portal.

Can I run an on-demand scan as desired?

Yes, you can schedule an on-demand scan to augment the regular on-access scans, which are standard for all users. By accessing this option from within the SecureSynergy SecurityCenter, you can force a computer to scan all its files and folders (except any excluded items).

What types of updates does the Total Protection Plus automatically provide?

An update may contain one or more of the following:

• Daily virus definition (DAT) files: Signatures for existing and new viruses and new security-risked spyware.
• Agent updates: Software changes to address a known issue or add a new scanning feature.
• Policy changes: Custom policies that apply to a group of computers (for example, scheduling an on-demand scan).

How often does the Total Protection Plus solutions check for updates?

The installed SecureSynergy agent constantly communicates with the SecureSynergy Network Operations Center (NOC) for regular and emergency virus updates. Total Protection Plus will automatically check for updates five minutes after logon. If a machine is left on, the agent will then check for an update at regular intervals, preconfigured at 12 hours, from the last successful update check. Additionally, from the secured, SecureSynergy SecurityCenter, the update interval time can also be set by an administrator to check for the updates up to every four hours or later.

How does the Total Protection Plus solutions update systems automatically?

Throughout the day:

1. The SecureSynergy agent connects to the NOC to check if a new update is available.
• With an Internet connection, the computer connects directly.
• With no Internet connection, the computer connects via a relay server (any computer on the network with an Internet connection designated as a relay server during installation). This process is called Internet Independent Updating (IIU).
2. The agent checks if any computer on the internal network already retrieved a new update, and if so, downloads the update from that computer, without having to connect to the Internet.This IIU process uses a feature known as SecureSynergy’s Rumor Technology, which saves bandwidth by sharing updates on the local network.
3. At frequent intervals during the day, each computer uploads data to the NOC, which displays the information in the Web-based reports on the centralized management portal / Customer Home site. Data includes update status, detection history, and more.
4. In the event of an outbreak, SecureSynergy releases an emergency outbreak DAT. Typically, within an hour of its release, the Outbreak Response DAT is downloaded to computers. It is specially encoded to inform the first computer receiving it to share the update immediately with the rest of your computer network.

Total Protection Plus offers an On-Access Scanner. As files or e-mail attachments are accessed or opened in Microsoft Outlook, virus scanning is performed to detect viruses. SecureSynergy will not clean infected e-mail messages before you see them, but rather stops the virus at the point of access. Viruses that write to disk will be detected by the On-Access scanner. For additional email protection, Total Protection Plus– Advances provides additional email security with your mail simply being routed to SecureSynergy first for scanning and quarantining.

How can I test the virus and spyware scanning in Total Protection Plus?

Test the Total Protection Plus solutions by downloading the test-virus "EICAR.COM" at http://www.eicar.org/download/eicar.com. When the EICAR test virus is detected, you should see a Virus Alert dialog pop-up on your screen and the EICAR test file will be denied Write access or deleted.

NOTE: EICAR.COM IS AN INDUSTRY STANDARD, NON-VIRAL TEST FILE THAT IS IDENTIFIED BY MANY ANTI-VIRUS PRODUCTS AS A TEST VIRUS. EICAR IS NOT AN ACTUAL VIRUS AND CANNOT DAMAGE YOUR SYSTEM.